{"id":3334,"date":"2019-10-30T04:42:43","date_gmt":"2019-10-30T04:42:43","guid":{"rendered":"http:\/\/99techpost.com\/?p=3334"},"modified":"2019-10-30T04:42:43","modified_gmt":"2019-10-30T04:42:43","slug":"virtual-receptionist-for-your-small-business-to-make-it-look-big","status":"publish","type":"post","link":"https:\/\/www.99techpost.com\/virtual-receptionist-for-your-small-business-to-make-it-look-big\/","title":{"rendered":"Virtual Receptionist for Your Small Business  To Make it Look BIG!!"},"content":{"rendered":"<p>Now- a- days we heard a lot about \u201cVirtual Receptionist\u201d but what does actually it means.<\/p>\n<p>As a user, I was not comfortable to attend promotional phone calls by the business. But, one- day I faced an issue with one of my electrical devices which is very important and I need answers immediately. Then, I communicated with a virtual receptionist of that service provider and my issue was resolved.<\/p>\n<p>A prediction was made that \u2013 by the end of 2019 \u2013 162 billion phone calls will be made by the businesses! So phone calls are not going away but a virtual receptionist can be the <a href=\"https:\/\/www.entrepreneur.com\/article\/278895\" target=\"_blank\" rel=\"nofollow\">smartest solution for small businesses<\/a>.<\/p>\n<ol>\n<li>\n<h2>What is Virtual Receptionist?<\/h2>\n<\/li>\n<\/ol>\n<p>In this digital era \u2013 the need to physically pick up the receiver to answer an incoming call (in-house) is replaced by the concept of \u201cVirtual Receptionist\u201d day by day.<\/p>\n<p>Small businesses face problems to attend and maintain all the incoming calls 24\/7 is a challenge what you can do?<\/p>\n<ul>\n<li>Put a voice note when you are not available (might be losing the potential customer)<\/li>\n<li>Hiring of 24\/7, 360 receptionists service which is costly<\/li>\n<li>Beeping, with Robot<\/li>\n<li>Survey shows 74% of callers choose another service in those cases (As per \u2013 Invoca the state of the mobile experience 2016)<\/li>\n<\/ul>\n<p>Here comes Virtual receptionist as the most cost-effective solution. A virtual receptionist is actually a software through which trained customer service experts answered every phone call to make your customer happy, reach the caller to the right people &amp; right solution and represent your business.<\/p>\n<ol start=\"2\">\n<li>\n<h2>What services they provide?<\/h2>\n<\/li>\n<\/ol>\n<p>They work remotely and do everythinglike a traditional receptionist dowith extra punch. 100% of your calls are answered by the highly trained team of <a href=\"https:\/\/voicenation.com\/\" target=\"_blank\" rel=\"nofollow\">Virtual Receptionist<\/a>!<\/p>\n<ul>\n<li>Answering all the incoming calls<\/li>\n<li>Delight the customers\/ callers<\/li>\n<li>Transferring the calls to the right people<\/li>\n<li>Collecting customer information and generate leads<\/li>\n<li>Ensuring service to quality with customer satisfaction<\/li>\n<li>Convert them into potential sales<\/li>\n<li>Set appointments<\/li>\n<li>Answering questions<\/li>\n<li>And also making outbound calls<\/li>\n<li>They can\u2019t be absent\/ late &amp; even be available during the disaster also!<\/li>\n<li>Every caller receives the same toned service<\/li>\n<li>Processing the orders from the phone order to the maintenance request<\/li>\n<li>They are ensuring after-hours support, besides your office hours etc.<\/li>\n<\/ul>\n<p>100% of your calls are answered with the highly trained team of the virtual receptionists!<\/p>\n<ol start=\"3\">\n<li>\n<h2>Why Small Businesses should choose Virtual Receptionist over the \u201ctraditional receptionist\u201d??<\/h2>\n<\/li>\n<\/ol>\n<p>Small business owners always in dilemma \u2013 what are the difference or, similarities between virtual and traditional receptionists??<\/p>\n<p>There is some common arena they both managed, such as \u2013 both are involved with administrative tasks of answering the call, delight\/ greet callers, manage schedules and appointments, process orders and offer basic company services.<\/p>\n<p>Then where is the positive sides of <strong>\u201cVirtual Receptionist\u201d \u2013 <\/strong>where traditional receptionist 40 hour per week (5 days), virtual receptionist provide you with 24\/7 service without overtime payment which is very costly.<br \/>\nBesides in house receptionist can be late\/ absent due to sickness, holidays, vacations or other issues and also takes a break for lunch\/prayer, etc. But in Virtual receptionist service \u2013 their schedule and availability are set for 360 services. In anyway traditional one can\u2019t match with the availability of Virtual Receptionist service.<\/p>\n<p>Importantly, a traditional receptionist adds up to a lot of downtime that you need to pay for, on the other hand, the virtual receptionist\u2019s downtime is a complete headache of the provider (Like &#8211; Your VoiceNation receptionist) which is really a cost-effective solution.<\/p>\n<ol start=\"4\">\n<li>\n<h2>Benefits of Virtual Receptionist for Small Business<\/h2>\n<\/li>\n<\/ol>\n<p>Virtual receptionist service helps you to concentrate on your business grow-up by taking the responsibility of your daily \u2013 administrative tasks, so that you can be focused on other important projects!!<\/p>\n<ul>\n<li>Reduces Wait times for customers\/ caller<\/li>\n<li>Reduces the workload of call center staffs<\/li>\n<li>Offering 24\/7 &amp; 360 services with cost-effective solutions<\/li>\n<li>Help small businesses to scale their customer support infrastructure<\/li>\n<li>Reduce the upfront investment to hire call center staff<\/li>\n<li>Save money without sacrificing the quality of your services<\/li>\n<li>You don\u2019t have to go through the long process posting a job, taking interviews, hiring and training them. <strong>Virtual Receptionist <\/strong>will cut out the whole process for you.<\/li>\n<\/ul>\n<p>The above-mentioned points are the smallest part of <strong>Virtual Receptionist<\/strong> service, this is much more convenient for your small business to have excellent customer support for your brand value with limited investment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Now- a- days we heard a lot about \u201cVirtual Receptionist\u201d but what does actually it means. As a user, I was not comfortable to attend promotional phone calls by the &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Virtual Receptionist for Your Small Business  To Make it Look BIG!!\" class=\"read-more button\" href=\"https:\/\/www.99techpost.com\/virtual-receptionist-for-your-small-business-to-make-it-look-big\/#more-3334\">Read More<span class=\"screen-reader-text\">Virtual Receptionist for Your Small Business  To Make it Look BIG!!<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":3335,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-3334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","no-featured-image-padding"],"_links":{"self":[{"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/posts\/3334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/comments?post=3334"}],"version-history":[{"count":0,"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/posts\/3334\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/media\/3335"}],"wp:attachment":[{"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/media?parent=3334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/categories?post=3334"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.99techpost.com\/wp-json\/wp\/v2\/tags?post=3334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}